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docs: fix Production docs — 6 pages (6 issues)#302

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docs: fix Production docs — 6 pages (6 issues)#302
bobbyg603 wants to merge 1 commit into
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docs-audit/production

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Applies verified fixes from the July 2026 docs audit to 6 pages in this section.

Every change is grounded in the current state of the product code or SDK repos (the audit findings carry file:line evidence). Screenshot/media updates are not in this PR — those are deferred to a separate follow-up.

Pages fixed

Closes

Fixes #285
Fixes #286
Fixes #287
Fixes #288
Fixes #289
Fixes #290

🤖 Generated with Claude Code

Applies verified audit fixes to 6 pages in this section.
Evidence-backed against current product code and SDK repos.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>

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Pull request overview

Updates six Production documentation pages to reflect the current BugSplat UI/product behavior based on the July 2026 docs audit findings.

Changes:

  • Align UI instructions/labels with the current app (Versions columns control, symbol deletion label, Support Response preview behavior).
  • Update product behavior claims (Crash group statuses include Ignored; trial length is 14 days; PII obfuscation availability by plan).
  • Fix broken marketing-site link by switching /plans/ to /pricing/.

Reviewed changes

Copilot reviewed 6 out of 6 changed files in this pull request and generated 2 comments.

Show a summary per file
File Description
introduction/production/managing-versions.md Updates UI label references for deleting symbols and showing/hiding columns.
introduction/production/regression-alerts.md Updates crash group status model to include Ignored and adjusts the status-change description.
introduction/production/security-privacy-and-compliance/avoid-collecting-personally-identifiable-information-pii.md Updates plan eligibility statement for PII obfuscation.
introduction/production/security-privacy-and-compliance/crash-expiry.md Fixes broken link by pointing plans references to /pricing/.
introduction/production/security-privacy-and-compliance/terms.md Updates free trial duration to 14 days.
introduction/production/setting-up-custom-support-responses.md Updates preview instructions to match the live preview panel + “Open in New Tab” behavior.

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# Avoid Collecting Personally Identifiable Information (PII)

For Business and Enterprise plans, Bugsplat account-holders have the option to prevent the collection of personally identifiable information from your users.
For all plans except Free (Team plan or higher required to upgrade), Bugsplat account-holders have the option to prevent the collection of personally identifiable information from your users.
**Pricing**

**Free Trial.** All new accounts are free for the first 30 days of use. This is BugSplat’s free trial period. BugSplat has a free tier for low volume accounts, which are not charged a subscription fee. However, crash reports may be rejected when the crash count exceeds the low volume limit Subscription. After the free trial period, you will be asked pay for the BugSplat services or your account will be terminated. Monthly subscriptions are available through our website. For additional information on pricing for your application, or for annual invoice subscriptions, please contact us at sales@bugsplat.com
**Free Trial.** All new accounts are free for the first 14 days of use. This is BugSplat’s free trial period. BugSplat has a free tier for low volume accounts, which are not charged a subscription fee. However, crash reports may be rejected when the crash count exceeds the low volume limit Subscription. After the free trial period, you will be asked pay for the BugSplat services or your account will be terminated. Monthly subscriptions are available through our website. For additional information on pricing for your application, or for annual invoice subscriptions, please contact us at sales@bugsplat.com
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