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[Due for payment 2026-11-20] [$175] Company cards - Not here page opens after refreshing Contact methods RHP and returning #105426
Description
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Version Number: 9.5.26.0
Reproducible in staging?: Yes
Reproducible in production?: N/A - new feature, doesn't exist in prod
If this was caught during regression testing, add the test name, ID and link from BrowserStack: #95610
Email or phone of affected tester (no customers): sjodinjoisdjoisjio@gmail.com
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: Mac 26.5 / Chrome
App Component: Workspace Settings
Action Performed:
Precondition:
- Add a direct feed on workspace settings > Company cards.
- Go to staging.new.expensify.com
- Create a workspace.
- Go to workspace settings > Company cards.
- Click Add card.
- Select card feed from other workspace > Save.
- Click Add work email.
- Refresh the page.
- Click RHP back button.
Expected Result:
Select cards RHP will open.
Actual Result:
Not here page opens after refreshing Contact methods RHP and returning via back button.
Workaround:
Unknown
Platforms:
- Android: App
- Android: mWeb Chrome
- iOS: App
- iOS: mWeb Safari
- iOS: mWeb Chrome
- Windows: Chrome
- MacOS: Chrome Safari
Screenshots/Videos
Bug7300012_1793310268813.3.mp4
Applause Internal Information
Exported by: Svetlana Lazutkina
Bug ID: 7300012
Upwork Automation - Do Not Edit
- Upwork Job URL: https://www.upwork.com/jobs/~022116105662072813097
- Upwork Job ID: 2116105662072813097
- Last Price Increase: 2026-10-30
Issue Owner
Current Issue Owner: @gijoe0295Metadata
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applause-bot commentedon Oct 29, 2026
While Applause doesn't embed attachments for this bug, here are the links for quick view:
https://platform.applause.com/services/links/v1/external/0f5ab8815d0e107d3403a149baa901a28341eb52d4565b1c37bb215d3944aa90
melvin-bot commentedon Oct 29, 2026
You have been assigned to this deploy blocker because you recently merged this PR: #95610
melvin-bot commentedon Oct 29, 2026
@mountiny @gijoe0295 you have been assigned to this deploy blocker because you reviewed the offending PR: #95610
melvin-bot commentedon Oct 29, 2026
💬 A slack conversation has been started in #expensify-open-source
github-actions commentedon Oct 29, 2026
👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:
MelvinBot commentedon Oct 29, 2026
Deploy Blocker Analysis
Causing PR: [Payment due @gijoe0295] Replace work email input with button linking to Contact Methods in card feed flows (high confidence). It added the "Add work email" button in step 6, which opens Contact methods on top of the work-email route. No other PR in this staging checklist touches this flow.
Root cause (medium confidence): After a refresh, the Contact methods back button calls a bare
Navigation.goBack()with no fallback (DynamicContactMethodsPage.tsx:64-67). It depends on the navigation state that the app rebuilds from the URL, and that state doesn't land on a valid screen. I couldn't confirm from code alone which branch renders "Not here". The likely candidates are the work-email page's access wrapper or the dynamic-route rebuild.Recommendation: targeted fix or demote, not revert.
AddWorkEmailcall. Per the PR, the backend now rejects that call, which is worse than this bug.backTo, or useNavigation.goBack(useDynamicBackPath(DYNAMIC_ROUTES.CONTACT_METHODS.path))(useDynamicBackPath.ts). Apply the same fix to the Expensify Card page, which has the same button (WorkspaceExpensifyCardAddWorkEmailPage.tsx:71).Note: the Select cards screen isn't kept in the URL, so after a refresh, back can at best return to Add work email, not Select cards.
Investigation details
createDynamicRoute(DYNAMIC_ROUTES.CONTACT_METHODS.path), giving.../company-cards/:feed/work-email/contact-methods(WorkspaceCompanyCardAddWorkEmailPage.tsx:64-70)..../work-email/contact-methodsand press back.Next Steps: Reply with
@MelvinBot <your feedback>to refine this analysis.view run
gijoe0295 commentedon Oct 30, 2026
I think we can demote. I'm working on it though
18 remaining items
jeffrey-graham commentedon Nov 7, 2026
melvin-bot commentedon Nov 7, 2026
[-][$175] Company cards - Not here page opens after refreshing Contact methods RHP and returning[/-][+][Due for payment 2026-11-20] [$175] Company cards - Not here page opens after refreshing Contact methods RHP and returning[/+]melvin-bot commentedon Nov 13, 2026
@gijoe0295
The solution for this issue has been 🚀 deployed to production 🚀 in version 9.5.37-1 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:
If no regressions arise, payment will be issued on 2026-11-20. 🎊
The following checklist (instructions) will need to be completed before the issue can be closed. Please copy/paste the Contributor+ Checklist from here into a new comment on this GH and complete it. If you have the K2 extension, you can simply click: [this button]. If no checklist is needed for this issue, you can click: [no checklist button]
gijoe0295 commentedon Nov 13, 2026
I think we can close. No payment is due here as it's a small follow-up item.