Hello Mermaid
I was charged $108 approximately July 28, 2026 after my free trial automatically renewed.
I sincerely apologize because I forgot to cancel the free trial before it ended. I did not intend to subscribe to the paid plan, and I do not wish to continue using Mermaid AI.
I have not intentionally used the paid features after the renewal. I kindly ask if you could make a one-time exception and issue a full refund to my original payment method.
I have already submitted the refund request through the form on your website and also sent an email. However, I am not sure how your support process works or whether my request has been received. I would greatly appreciate it if you could confirm that my request is being reviewed.
Thank you very much for your time, understanding, and assistance. I sincerely hope you can help me resolve this matter.
Kind regards,
Hello Mermaid
I was charged $108 approximately July 28, 2026 after my free trial automatically renewed.
I sincerely apologize because I forgot to cancel the free trial before it ended. I did not intend to subscribe to the paid plan, and I do not wish to continue using Mermaid AI.
I have not intentionally used the paid features after the renewal. I kindly ask if you could make a one-time exception and issue a full refund to my original payment method.
I have already submitted the refund request through the form on your website and also sent an email. However, I am not sure how your support process works or whether my request has been received. I would greatly appreciate it if you could confirm that my request is being reviewed.
Thank you very much for your time, understanding, and assistance. I sincerely hope you can help me resolve this matter.
Kind regards,