[16.0][ADD] shopfloor_reception_helpdesk/mobile

setup/shopfloor_reception_helpdesk/odoo/addons/shopfloor_reception_helpdesk

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+../../../../shopfloor_reception_helpdesk

setup/shopfloor_reception_helpdesk/setup.py

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+import setuptools
+
+setuptools.setup(
+    setup_requires=['setuptools-odoo'],
+    odoo_addon=True,
+)

setup/shopfloor_reception_helpdesk_mobile/odoo/addons/shopfloor_reception_helpdesk_mobile

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+../../../../shopfloor_reception_helpdesk_mobile

setup/shopfloor_reception_helpdesk_mobile/setup.py

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+import setuptools
+
+setuptools.setup(
+    setup_requires=['setuptools-odoo'],
+    odoo_addon=True,
+)

shopfloor_reception_helpdesk/README.rst

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+.. image:: https://odoo-community.org/readme-banner-image
+   :target: https://odoo-community.org/get-involved?utm_source=readme
+   :alt: Odoo Community Association
+
+============================
+Shopfloor Reception Helpdesk
+============================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:95ca35958dc1759c81813ab6346c438756ab14f791a1fcdc258df16ca85f4d30
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fwms-lightgray.png?logo=github
+    :target: https://github.com/OCA/wms/tree/16.0/shopfloor_reception_helpdesk
+    :alt: OCA/wms
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/wms-16-0/wms-16-0-shopfloor_reception_helpdesk
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/wms&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+This module allows to present services for shopfloor reception helpdesk
+tickets declarations.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/wms/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/wms/issues/new?body=module:%20shopfloor_reception_helpdesk%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* ACSONE SA/NV
+
+Contributors
+------------
+
+- Denis Roussel denis.roussel@acsone.eu
+- Nicolas Delbovier nicolas.delbovier@acsone.eu
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/wms <https://github.com/OCA/wms/tree/16.0/shopfloor_reception_helpdesk>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

shopfloor_reception_helpdesk/__init__.py

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+from . import services
+from . import actions
+from . import wizards

shopfloor_reception_helpdesk/__manifest__.py

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+# Copyright 2025 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Shopfloor Reception Helpdesk",
+    "summary": """This module allows to create helpdesk tickets in reception scenarios""",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "author": "ACSONE SA/NV,Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/wms",
+    "depends": ["shopfloor_reception", "helpdesk_mgmt_stock", "helpdesk_motive"],
+}

shopfloor_reception_helpdesk/actions/__init__.py

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+from . import messages
+from . import data
+from . import schema

shopfloor_reception_helpdesk/actions/data.py

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+# Copyright 2025 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+from odoo.addons.component.core import Component
+from odoo.addons.shopfloor_base.utils import ensure_model
+
+
+class DataAction(Component):
+
+    _inherit = "shopfloor.data.action"
+
+    def _get_picking_parser(self, record, **kw):
+        parser = super()._get_picking_parser(record, **kw)
+        if record.picking_type_id.allow_helpdesk_ticket:
+            parser.append("helpdesk_ticket_allowed")
+        return parser
+
+    @ensure_model("stock.helpdesk.ticket.create")
+    def helpdesk_wizard(self, record, **kw):
+        parser = self._helpdesk_wizard_parser
+        data = self._jsonify(record, parser, **kw)
+        return data
+
+    @property
+    def _helpdesk_wizard_parser(self):
+        return [
+            "id",
+            "description",
+            ("motive_id:motive", self._helpdesk_motive_parser),
+        ]
+
+    @property
+    def _helpdesk_motive_parser(self):
+        return ["id", "name"]

shopfloor_reception_helpdesk/actions/messages.py

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+# Copyright 2025 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+from odoo import _
+
+from odoo.addons.component.core import Component
+
+
+class MessageAction(Component):
+    _inherit = "shopfloor.message.action"
+
+    def helpdesk_ticket_created(self, ticket):
+        return {
+            "message_type": "success",
+            "body": _(
+                "Helpdesk ticket (%(ticket_name)s) created!",
+                ticket_name=ticket.display_name,
+            ),
+        }

shopfloor_reception_helpdesk/actions/schema.py

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+# Copyright 2025 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+from odoo.addons.component.core import Component
+
+
+class ShopfloorSchemaAction(Component):
+    _inherit = "shopfloor.schema.action"
+
+    def picking(self):
+        schema = super().picking()
+        schema.update(
+            {"helpdesk_ticket_allowed": {"required": False, "type": "boolean"}}
+        )
+        return schema
+
+    def helpdesk_wizard(self):
+        return {
+            "id": {"required": True, "type": "integer"},
+            "description": {
+                "type": "string",
+                "nullable": True,
+            },
+            "motive": self._schema_dict_of(self.helpdesk_motive(), required=False),
+        }
+
+    def helpdesk_motive(self):
+        return {
+            "id": {"required": True, "type": "integer"},
+            "name": {"type": "string", "nullable": False, "required": True},
+        }

shopfloor_reception_helpdesk/readme/CONTRIBUTORS.md

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+- Denis Roussel <denis.roussel@acsone.eu>
+- Nicolas Delbovier <nicolas.delbovier@acsone.eu>

shopfloor_reception_helpdesk/readme/DESCRIPTION.md

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+This module allows to present services for shopfloor reception helpdesk
+tickets declarations.

shopfloor_reception_helpdesk/services/__init__.py

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+from . import reception

shopfloor_reception_helpdesk/services/reception.py

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+# Copyright 2025 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+from odoo.addons.base_rest.components.service import to_int
+from odoo.addons.component.core import Component
+from odoo.addons.helpdesk_mgmt_stock.wizards.stock_helpdesk_ticket_create import (
+    StockHelpdeskTicketCreate,
+)
+from odoo.addons.stock.models.stock_move_line import StockMoveLine
+from odoo.addons.stock.models.stock_picking import Picking
+
+
+class Reception(Component):
+    _inherit = "shopfloor.reception"
+
+    def start_helpdesk(self, picking_id: int, selected_line_id: int):
+        """
+        Endpoint to start to fill in Helpdesk details
+        """
+        picking = self.env["stock.picking"].browse(picking_id).exists()
+        line = self.env["stock.move.line"].browse(selected_line_id).exists()
+        # Create wizard in order to keep information through screens
+        wizard = self._create_helpdesk_wizard(picking, line)
+        return self._response(
+            next_state="start_helpdesk",
+            data={
+                "selected_move_line": self._data_for_move_lines(line),
+                "picking": self.data.picking(picking),
+                "helpdesk_wizard": self.data.helpdesk_wizard(wizard),
+                "available_motives": self._get_available_motives(picking),
+            },
+        )
+
+    def create_helpdesk(
+        self,
+        picking_id: int,
+        selected_line_id: int,
+        helpdesk_wizard_id: int,
+        description: str,
+        motive_id: int,
+    ):
+        """
+        Endpoint to create the helpdesk ticket
+        """
+        picking = self.env["stock.picking"].browse(picking_id).exists()
+        line = self.env["stock.move.line"].browse(selected_line_id).exists()
+
+        wizard = (
+            self.env["stock.helpdesk.ticket.create"].browse(helpdesk_wizard_id).exists()
+        )
+        wizard.write(
+            {
+                "description": description,
+                "motive_id": motive_id,
+            }
+        )
+
+        ticket = self._create_helpdesk(picking, line, wizard)
+        message = {}
+        if ticket:
+            message = self.msg_store.helpdesk_ticket_created(ticket)
+        return self._response(
+            next_state="set_destination",
+            data={
+                "selected_move_line": self._data_for_move_lines(line),
+                "picking": self.data.picking(picking),
+            },
+            message=message,
+        )
+
+    def _prepare_ticket_wizard_values(self, picking: Picking, line: StockMoveLine):
+        return {}
+
+    def _create_helpdesk_wizard(self, picking: Picking, line: StockMoveLine):
+        wizard = (
+            self.env["stock.helpdesk.ticket.create"]
+            .with_context(active_model="stock.move", active_id=line.move_id.id)
+            .create(self._prepare_ticket_wizard_values(picking, line))
+        )
+        return wizard
+
+    def _create_helpdesk(
+        self,
+        picking: Picking,
+        line: StockMoveLine,
+        wizard: StockHelpdeskTicketCreate,
+        **kwargs,
+    ):
+        tickets_before = line.move_id.helpdesk_ticket_ids
+        wizard.action_create_helpdesk_ticket()
+        ticket = line.move_id.helpdesk_ticket_ids - tickets_before
+        return ticket
+
+    def _get_available_motives(self, picking: Picking) -> list[dict]:
+        default_helpdesk_team = picking.picking_type_id.default_helpdesk_team_id
+        return self.env["helpdesk.ticket.motive"].search_read(
+            [("team_id", "in", default_helpdesk_team.ids + [False])], ["id", "name"]
+        )
+
+
+class ShopfloorReceptionValidator(Component):
+    _inherit = "shopfloor.reception.validator"
+
+    def start_helpdesk(self):
+        return {
+            "picking_id": {"coerce": to_int, "required": True, "type": "integer"},
+            "selected_line_id": {
+                "coerce": to_int,
+                "type": "integer",
+                "required": True,
+            },
+        }
+
+    def create_helpdesk(self):
+        return {
+            "picking_id": {"coerce": to_int, "required": True, "type": "integer"},
+            "selected_line_id": {
+                "coerce": to_int,
+                "type": "integer",
+                "required": True,
+            },
+            "helpdesk_wizard_id": {
+                "coerce": to_int,
+                "type": "integer",
+                "required": True,
+            },
+            "description": {"type": "string", "required": True},
+            "motive_id": {"coerce": to_int, "type": "integer", "required": False},
+        }
+
+
+class ShopfloorReceptionValidatorResponse(Component):
+    _inherit = "shopfloor.reception.validator.response"
+
+    def _states(self):
+        states = super()._states()
+        states.update(
+            {
+                "start_helpdesk": self._schema_start_helpdesk,
+                "create_helpdesk": self._schema_create_helpdesk,
+            }
+        )
+        return states
+
+    @property
+    def _schema_start_helpdesk(self):
+        return {
+            "selected_move_line": {
+                "type": "list",
+                "schema": {"type": "dict", "schema": self.schemas.move_line()},
+            },
+            "picking": {"type": "dict", "schema": self.schemas.picking()},
+            "helpdesk_wizard": {
+                "type": "dict",
+                "schema": self.schemas.helpdesk_wizard(),
+            },
+            "available_motives": {
+                "type": "list",
+                "schema": {"type": "dict", "schema": self.schemas.helpdesk_motive()},
+            },
+        }
+
+    @property
+    def _schema_create_helpdesk(self):
+        return {
+            "selected_move_line": {
+                "type": "list",
+                "schema": {"type": "dict", "schema": self.schemas.move_line()},
+            },
+            "picking": {"type": "dict", "schema": self.schemas.picking()},
+        }
+
+    def _create_helpdesk_next_states(self):
+        return {"set_destination", "select_move"}
+
+    def _start_helpdesk_next_states(self):
+        return {"start_helpdesk"}
+
+    def start_helpdesk(self):
+        return self._response_schema(next_states=self._start_helpdesk_next_states())
+
+    def create_helpdesk(self):
+        return self._response_schema(next_states=self._create_helpdesk_next_states())