fix: add text wrapping to omnichannel transfer comment

[li5435945-ship-it]

Fixes #26723

Description

This PR adds to the component to allow omnichannel transfer comments to wrap to multiple lines instead of being truncated.

Changes

• Added to in
• Added to in

Testing

1. Transfer an omnichannel conversation to another agent with a long comment
2. Verify that the comment text wraps to multiple lines instead of being truncated

Related Issues

Fixes #26723

Summary by CodeRabbit

• Bug Fixes
  • System messages now preserve whitespace and line breaks, improving readability.
  • Omnichannel conversation-closed messages in contact history display proper wrapping and formatting.

[dionisio-bot]

Looks like this PR is not ready to merge, because of the following issues:

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• This PR is missing the required milestone or project

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[changeset-bot]

🦋 Changeset detected

Latest commit: 10784e9

The changes in this PR will be included in the next version bump.

This PR includes changesets to release 3 packages

Name	Type
@rocket.chat/meteor	Patch
@rocket.chat/core-typings	Patch
@rocket.chat/rest-typings	Patch

Not sure what this means? Click here to learn what changesets are.

Click here if you're a maintainer who wants to add another changeset to this PR

[CLAassistant]

All committers have signed the CLA.

[cubic-dev-ai]

No issues found across 2 files

_{Re-trigger cubic}

[coderabbitai]

No actionable comments were generated in the recent review. 🎉

ℹ️ Recent review info

⚙️ Run configuration

Configuration used: Organization UI

Review profile: CHILL

Plan: Pro

Run ID: 09d01197-3923-44ec-accc-39530eb1849f

📥 Commits

Reviewing files that changed from the base of the PR and between 9b33146 and 10784e9.

📒 Files selected for processing (1)

• .changeset/fix-omnichannel-comment-wrap.md

✅ Files skipped from review due to trivial changes (1)

• .changeset/fix-omnichannel-comment-wrap.md

📜 Recent review details

⏰ Context from checks skipped due to timeout of 90000ms. You can increase the timeout in your CodeRabbit configuration to a maximum of 15 minutes (900000ms). (1)

• GitHub Check: cubic · AI code reviewer

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Walkthrough

This PR applies inline white-space: pre-wrap to system message renderings (general system messages and omnichannel conversation-closed messages) and adds a changeset noting the UI patch.

Changes

System Message Whitespace Preservation

Layer / File(s)	Summary
System message whitespace preservation apps/meteor/client/components/message/variants/SystemMessage.tsx, apps/meteor/client/views/omnichannel/contactHistory/MessageList/ContactHistoryMessage.tsx, .changeset/fix-omnichannel-comment-wrap.md	MessageSystemBody now receives style={{ whiteSpace: 'pre-wrap' }} so system messages (including omnichannel close/transfer comments) preserve line breaks and wrap; a changeset was added for a patch release.

Estimated code review effort

🎯 2 (Simple) | ⏱️ ~10 minutes

🚥 Pre-merge checks | ✅ 5

✅ Passed checks (5 passed)

Check name	Status	Explanation
Description Check	✅ Passed	Check skipped - CodeRabbit’s high-level summary is enabled.
Title check	✅ Passed	The title clearly describes the main change: adding text wrapping to omnichannel transfer comments, which directly addresses the core issue.
Linked Issues check	✅ Passed	The changes implement the required fix for issue #26723 by adding white-space: pre-wrap styling to preserve line breaks in transfer comment text across both SystemMessage and ContactHistoryMessage components.
Out of Scope Changes check	✅ Passed	All changes are directly scoped to fixing the omnichannel transfer comment wrapping issue; no unrelated modifications to other functionality are present.
Docstring Coverage	✅ Passed	No functions found in the changed files to evaluate docstring coverage. Skipping docstring coverage check.

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