Problem: requests to the OLD variably fail with 500 status

[jrwdunham]

Problem

Requests to the OLD fail on occasion with a 500 response. This can block a user from logging in or from navigating to a forms browse page (or others?). This may be a production issue with the OLD server due to resource exhaustion, or it may be a bug in the OLD code.

Investigation

This may be related to MySQL configuration. Production logs show MySQL server has gone away errors. This SO post may be helpful.

Acceptance Criteria

• Investigate the issue and attempt to determine a root cause. Create a ticket for resolving the issue if its cause can be determined.
  • This will probably require admin access to the hosting environment.