Issues

• Bring "Group by" in frontend

  frappe/helpdesk#3896 · Filter by author michellealva opened on Oct 16, 2026
  

• fix: Merging a ticket reverts its status from 'Closed' to 'Replied' when auto_update_status is enabled

  frappe/helpdesk#3895 · Filter by author tomkosmita opened on Oct 15, 2026

• fix(ticket): Ticket detail view header & contact tab display raw Contact ID instead of full_name (complementing #3844 & #3843)

  frappe/helpdesk#3894 · Filter by author tomkosmita opened on Oct 15, 2026

• Helpdesk Overrides Default Portal Home After Installation

  bug
  frappe/helpdesk#3892 · Filter by author elshafei-developer opened on Oct 15, 2026

• Migrate to vite 8

  frappe/helpdesk#3891 · Filter by author ankush opened on Oct 15, 2026

• Proposal: adopt pdd-kit, open-source Product-Driven Development

  frappe/helpdesk#3885 · Filter by author itai-gendler opened on Oct 14, 2026
  1

• Please release frappe-ui 1.0.0-rc.1 bump: Helpdesk main no longer builds with Frappe v16.52.0

  frappe/helpdesk#3878 · Filter by author ews-pgasser opened on Oct 14, 2026
  2

• fix(ui): Ticket list view renders raw Contact ID instead of contact full_name / title field

  frappe/helpdesk#3844 · Filter by author tomkosmita opened on Oct 5, 2026

• fix(contact): Contact name edits in Helpdesk are silently reverted for contacts linked to a User due to stale User sync

  frappe/helpdesk#3843 · Filter by author tomkosmita opened on Oct 5, 2026

• Ticket created in task but project fetch automatically last add record.

  bug
  frappe/helpdesk#3834 · Filter by author mohsinalimat opened on Oct 3, 2026

• Cancelled User Invitation still shows “Invited” on the contact page

  frappe/helpdesk#3833 · Filter by author tomkosmita opened on Oct 2, 2026

• Edit Contact should warn that selecting Customer will send an invite when the contact has no User

  frappe/helpdesk#3832 · Filter by author tomkosmita opened on Oct 2, 2026
  1

• Create Contact drops selected Customer when “Invite as User” is unchecked

  frappe/helpdesk#3831 · Filter by author tomkosmita opened on Oct 2, 2026
  1

• fix(permissions): "Insufficient Permission for Email Domain" toast when Agent Manager opens Edit Email

  frappe/helpdesk#3830 · Filter by author tomkosmita opened on Oct 2, 2026
  1

• Agent dashboard SLA % drops after the period ends and blames the wrong agent

  bug
  frappe/helpdesk#3824 · Filter by author kaulith opened on Oct 1, 2026

• Enterprise Service Management mode with first-class Frappe ecosystem integrations

  Integration
  frappe/helpdesk#3808 · Filter by author ahmedelsherbiny-jpg opened on Sep 28, 2026

• Make Attachments Public setting is ignored for tickets

  frappe/helpdesk#3804 · Filter by author ps173 opened on Sep 27, 2026

• Crowdin sync stalled since June: outdated source strings, German translations added outside Crowdin

  frappe/helpdesk#3794 · Filter by author marcramser opened on Sep 25, 2026
  1

• Error manual installing helpdesk

  bug
  frappe/helpdesk#3784 · Filter by author mspro66 opened on Sep 20, 2026
  1

• Apply Field Dependencies in the agent ticket view, not only on the New Ticket page

  frappe/helpdesk#3779 · Filter by author whatisupif opened on Sep 18, 2026

• Jist of issues to assignee

  frappe/helpdesk#3778 · Filter by author umairsy opened on Sep 18, 2026
  

• Forward Ticket to External Third Party / Supplier in Frappe Helpdesk

  featuregood first issue
  frappe/helpdesk#3774 · Filter by author Usman-Kanz opened on Sep 16, 2026
  4

• get_list_data returns error when a saved view names a field that no longer exists

  frappe/helpdesk#3773 · Filter by author zeel-codder opened on Sep 16, 2026
  1

• Matching customers by email domain

  frappe/helpdesk#3764 · Filter by author manasan3010 opened on Sep 8, 2026

• Going from /portal (customer portal) to /helpdesk no UX way to go back to /portal

  bug
  frappe/helpdesk#3756 · Filter by author BloodyIron opened on Sep 4, 2026