Awesome MSP

A curated list of awesome tools, platforms, products, and resources for Managed Service Providers (MSPs).

Contents

• Software Bundles and Suites, RMM & PSA
• Remote Support, RMM & Device Monitoring
• PSA, Service Desk & CX
• Quoting & Payments
• BDR
• DNS Filtering and Web Security
• Email Security
• Endpoint Protection and EDR
• Security Suites, Platforms and MDRs
• SIEM & Log Management
• Security Awareness Training
• IT Documentation
• Automation
• Network Monitoring
• Networking & Firewalls
• Training and Certification
• Communities & Forums
• Blogs & Podcasts
• Conferences & Events
• Microsoft 365 & Cloud Management
• Mobile Device Management (MDM)
• Asset Management
• Password Management
• VoIP and Telephony
• Patch Management
• Identity and Access Management (IAM & ITDR)
• Managed Print Services
• Virtual Desktop Infrastructure (VDI)
• Distribution & Marketplaces
• Business Resources

Software Bundles and Suites, RMM & PSA

• Atera - All-in-one platform combining remote monitoring and management with professional services automation.
• Barracuda MSP - MSP program covering managed XDR, email protection, backup, and network security.
• ConnectWise - PSA, RMM, remote access, documentation, and security products on the Asio platform.
• Gorelo - Combined RMM, PSA, and documentation platform built for MSPs.
• Kaseya 365 - Kaseya and Datto suite covering RMM, PSA, backup, security, and documentation, sold as per-endpoint and per-user bundles.
• ManageEngine Endpoint Central MSP - Multi-tenant endpoint management with patching, software deployment, and remote control.
• N-able - RMM, backup, and security platform for MSPs (formerly SolarWinds MSP).
• NinjaOne - Endpoint management platform with RMM, patching, backup, and remote access (formerly NinjaRMM).
• Pulseway - RMM and PSA platform with mobile-first management, owned by Kaseya since 2025.
• SuperOps - Unified PSA and RMM platform for MSPs.
• Syncro - Combined PSA, RMM, and remote access platform (now Syncro XMM).

Remote Support, RMM & Device Monitoring

• BeyondTrust Remote Support - Remote access and support platform with session auditing (formerly Bomgar).
• ConnectWise ScreenConnect - Remote support and access tool (formerly ConnectWise Control).
• Level - Flexible, intuitive, and secure remote monitoring and management (RMM) platform.
• LogMeIn Rescue - Remote support platform with remote access, file transfer, and diagnostics, from GoTo.
• Splashtop - Remote access and remote support software.
• TeamViewer - Remote access, control, and support across devices and platforms.

PSA, Service Desk & CX

• Autotask PSA - Cloud PSA with ITIL-aligned ticketing, open APIs, and integrations with Datto RMM.
• ConnectWise PSA - PSA with help desk, sales, procurement, time tracking, and billing (formerly ConnectWise Manage).
• DeskDirector - Client portal for MSPs that streamlines ticket submission, approvals, and client communication.
• HaloPSA - All-in-one PSA software for managed service providers.
• Invarosoft - Client experience platform combining vCIO, CSAT, warranty tracking, and engineer scheduling.
• Kaseya BMS - Kaseya's PSA and business management solution.
• Rev.io - PSA and billing platform for MSPs (formerly Tigerpaw).
• Thread - Service desk that meets clients in Slack, Teams, mobile, or desktop chat.
• TimeZest - Appointment scheduling for MSP technicians, integrated with the PSA.

Quoting & Payments

• Alternative Payments - ACH and card payment portal for MSPs, with PSA and QuickBooks reconciliation.
• BenjiPays - Invoice payment portal with autopay and reconciliation between the accounting system and clients.
• ConnectBooster - Invoicing, autopay, and payment portal synced to the PSA and accounting system, from Kaseya.
• FlexPoint - Payments and receivables platform for MSPs, with client financing and accounting sync.
• Kaseya Quote Manager - Quoting and proposal tool integrated with Autotask and Kaseya 365.
• Quoter - Quoting and proposal tool for MSPs with ConnectWise, Autotask, and Halo integrations, from ScalePad.
• Zomentum - Proposal, quoting, and order platform for IT service providers.

BDR

• Acronis - Backup, disaster recovery, and data protection for MSPs.
• Arcserve ShadowProtect - Image-based backup and disaster recovery (formerly StorageCraft).
• Barracuda Backup - Backup with offsite replication and cloud-to-cloud protection for Microsoft 365.
• Cove Data Protection - Cloud-first backup for servers, workstations, and Microsoft 365, from N-able.
• Datto BCDR - Appliance-based business continuity with ransomware detection and verified restores (SIRIS), now part of Kaseya.
• Dropsuite - Cloud-to-cloud backup for Microsoft 365 and Google Workspace, now owned by NinjaOne.
• Hornetsecurity VM Backup - Backup and replication for Hyper-V and VMware (formerly Altaro VM Backup).
• Slide - BCDR appliance and cloud built for MSPs, with image-based backup and fast virtualization.
• Unitrends - Backup and recovery across virtual, physical, and cloud environments, now part of Kaseya.
• Veeam - Backup and replication with instant VM recovery and Microsoft 365 backup.

DNS Filtering and Web Security

• Cisco Umbrella - Cloud-delivered DNS-layer security and web filtering.
• DNSFilter - DNS threat protection and content filtering.

Email Security

• Barracuda Email Protection - Email security covering spam, phishing, account takeover, and backup.
• Check Point Harmony Email & Collaboration - API-based protection for Microsoft 365 and Google Workspace email and collaboration apps (formerly Avanan).
• EasyDMARC - DMARC monitoring, SPF and DKIM management, and reporting with an MSP program.
• INKY - Behavioral email security with in-message warning banners for users.
• Mailhardener - DMARC, SPF, DKIM, MTA-STS, and TLS-RPT monitoring and reporting.
• Mesh - Email security platform built for MSPs, with multi-tenant management, owned by Bitdefender since 2025.
• Mimecast - Email security, archiving, and continuity.
• N-able Mail Assure - Cloud email filtering and archiving for MSPs.
• OpenText Core Email Threat Protection - Cloud email filtering and threat protection (formerly Zix and AppRiver).
• Proofpoint - Email and cloud threat protection, with Proofpoint Essentials for SMBs.
• Sendmarc - DMARC monitoring and enforcement, sold through MSPs and partners.
• SpamTitan - Email filtering with antivirus and malicious-URL detection, from CyberSentriq (formerly TitanHQ).
• URIports - DMARC, TLS-RPT, and browser security report monitoring.

Endpoint Protection and EDR

• Bitdefender GravityZone - Endpoint protection, EDR, and MDR with a multi-tenant console for MSPs.
• CrowdStrike Falcon - Cloud-native endpoint protection and EDR platform.
• Microsoft Defender for Business - Endpoint protection and EDR for small and medium businesses, included in Microsoft 365 Business Premium.
• SentinelOne - Autonomous endpoint protection and EDR on the Singularity platform.
• Sophos Endpoint - Endpoint protection with anti-ransomware, exploit prevention, and EDR (formerly Intercept X).
• ThreatLocker - Application allowlisting, ringfencing, and elevation control.

Security Suites, Platforms and MDRs

• Arctic Wolf - Managed detection and response with a 24/7 security operations team.
• Blackpoint Cyber - MDR service with 24/7 SOC covering endpoints and Microsoft 365 identities (ITDR), built for MSPs.
• Check Point Harmony - Unified security for users, devices, and access, including endpoint, email, and browser protection.
• CrowdStrike Falcon Complete - Managed detection and response service with end-to-end remediation.
• Cynet - Automated XDR platform with a 24/7 MDR team.
• Field Effect - MDR platform covering endpoints, networks, and cloud services, sold through MSPs.
• Guardz - Unified security platform built for MSPs, covering identity (ITDR), email, endpoint, browser, cloud data, and security awareness training, with 24/7 MDR.
• Huntress - Managed EDR, ITDR, and SIEM backed by a 24/7 SOC, built for MSPs.
• Sophos MDR - Managed detection and response service from Sophos.

SIEM & Log Management

• Blumira - Cloud SIEM with automated detection and response playbooks.
• N-able Adlumin - Cloud SIEM with managed detection and response, from N-able.
• Todyl - Single-agent platform combining SASE, SIEM, endpoint security, and a managed SOC.
• Wazuh - Open-source, self-hosted SIEM and XDR.

Security Awareness Training

• Breach Secure Now - White-label security awareness training and HIPAA compliance tools for MSPs.
• Huntress Managed SAT - Managed security awareness training and phishing simulation, sold through MSPs.
• KnowBe4 - Security awareness training and phishing simulation platform.
• Phin Security - Security awareness training, phishing simulation, and reported-phish triage for MSPs.
• usecure - Security awareness training platform with automated learning for MSPs.

IT Documentation

• Hudu - IT documentation and password management platform.
• IT Glue - IT documentation platform for MSPs, from Kaseya.
• ITFlow - Free, open-source IT documentation, ticketing, and billing for MSPs.

Automation

• Hatz AI - AI platform that MSPs resell to small businesses, with agents and PSA and documentation integrations.
• ImmyBot - Device provisioning and software deployment automation with cross-tenant configuration.
• Rewst - Workflow automation platform built for MSPs, integrating PSA, RMM, and Microsoft 365.
• Stackjack - Hosted MCP endpoint that connects AI assistants to MSP PSA, RMM, documentation, and Microsoft 365 tools.

Network Monitoring

• Auvik - Cloud-based network monitoring and management.
• Domotz - Network monitoring and management with device discovery and remote access.
• Zabbix - Open-source monitoring for networks, servers, and applications.

Networking & Firewalls

• Aruba Instant On - Small-business switches and access points managed through a cloud app, from HPE.
• Cato Networks - Cloud SASE service combining SD-WAN, firewall as a service, and secure web gateway.
• Cisco Meraki - Cloud-managed firewalls, switches, access points, and cameras.
• Fortinet FortiGate - Next-generation firewalls with SD-WAN and VPN, managed through FortiManager or FortiCloud.
• Palo Alto Networks NGFW - Next-generation firewall appliances and virtual firewalls running PAN-OS.
• pfSense - Open-source firewall and router, with a commercial pfSense Plus edition from Netgate.
• SonicWall - Firewall appliances with central management through Network Security Manager.
• Sophos Firewall - Firewall appliances managed from Sophos Central.
• TP-Link Omada - Centrally managed gateways, switches, and access points, with a cloud or self-hosted controller.
• Ubiquiti UniFi - Cloud-managed gateways, switches, Wi-Fi access points, and cameras.
• WatchGuard Firebox - Firewall appliances with cloud management and an MSP program.

Training and Certification

• Cisco Networking Academy - Curriculum, learning, support and training platform.
• CompTIA - IT certifications and training resources.
• Microsoft Learn - Training and certification resources for Microsoft products and services.

Communities & Forums

• CyberDrain Discord - Community server for CIPP and CyberDrain's open-source MSP tools.
• Everything MSP Facebook Group - Online community for MSPs, launched at Autotask Community Live in 2017.
• IT & MSP Business Owners Facebook Group - Support community for people improving their IT and MSP businesses.
• MSP subreddit (r/msp) - The largest open MSP community, and the first place news and vendor issues surface.
• MSPGeek - Free community supporting all types of managed services providers (MSP/MSSP/CSP/TSP).
• The Tech Tribe - Membership community for MSPs with educational content, templates, webinars, and a forum.

Blogs & Podcasts

• Business of Tech - Daily podcast on news impacting the delivery of IT services, asking "Why do we care?". Audio and YouTube.
• MSP Marketing Edge Podcast - Weekly show by Paul Green on winning new clients and growing MSP profit.
• MSPAlliance Podcast - Podcasts on the global cloud and managed services profession.

Conferences & Events

• ChannelCon - Annual conference for IT solution providers and MSPs, hosted by GTIA (formerly the CompTIA channel community).
• IT Nation Connect - ConnectWise's annual MSP conference, part of its IT Nation community.
• Kaseya Connect - Kaseya's user conferences in the US, Europe and APAC, successor to DattoCon.
• MSPGeekCon - A conference for MSPs, by MSPs.
• Pax8 Beyond - Pax8's annual partner conference.
• Right of Boom - Cybersecurity conference for MSPs and MSSPs, with hands-on labs.
• ScaleCon - In-person marketing and sales conference for MSPs, organized by The Tech Tribe and MSP Camp.

Microsoft 365 & Cloud Management

• Augmentt - Multi-tenant Microsoft 365 security and SaaS management for MSPs.
• CIPP - Open-source multi-tenant Microsoft 365 management portal, maintained by CyberDrain.
• Inforcer - Microsoft 365 baselines, policy deployment, and drift management for MSPs.
• Microsoft 365 Lighthouse - Microsoft's free multi-tenant management portal for CSP partners.
• Nerdio - Azure Virtual Desktop, Windows 365, and Microsoft 365 management for MSPs.

Mobile Device Management (MDM)

• Addigy - Multi-tenant Apple device management built for MSPs.
• Iru - Apple device management and endpoint security (formerly Kandji).
• Jamf Pro - Apple device management and security.
• Microsoft Intune - Cloud-based device and application management for Windows, macOS, iOS, and Android.
• Mosyle - Apple device management and security.

Asset Management

• Lansweeper - IT asset discovery and inventory.
• ScalePad - Asset lifecycle, warranty tracking, and client QBR reporting for MSPs.
• Snipe-IT - Open-source IT asset management.

Password Management

• 1Password - Business password manager with secure sharing and MSP multi-tenant management.
• Bitwarden - Open-source password manager with a provider portal for MSPs.
• Keeper - Password and secrets management with an MSP console.
• N-able Passportal - Password and documentation management built for MSPs.
• Password Boss - Password manager built for MSPs, from CyberFOX.

VoIP and Telephony

• 3CX - Software-based phone system with call management, video conferencing, and contact center features.
• 8x8 - Unified platform for contact center, business phone, video, and chat.
• Dialpad - Cloud phone system with AI-assisted calling, meetings, and messaging.
• GoTo Connect - Cloud phone system and contact center (formerly Jive Communications).
• Intermedia - Cloud phone, video conferencing, and collaboration, with a reseller program.
• Microsoft Teams Phone - Cloud calling in Microsoft Teams through calling plans or Operator Connect.
• Mitel - Cloud and on-premises phone systems.
• Nextiva - Cloud phone system and business communications.
• OIT - Cloud-hosted VoIP with billing and tax compliance tools, through resale and white-label programs.
• RingCentral - Cloud messaging, video, phone, and contact center services.
• SkySwitch - White-label hosted voice platform for MSPs.
• Yeastar - Cloud and on-premises phone systems.

Patch Management

• Action1 - Cloud patch management for Windows, macOS, and third-party apps, free for up to 200 endpoints.
• Automox - Cloud-native patching for Windows, macOS, Linux, and third-party applications.
• ManageEngine Patch Manager Plus - Patch management for Windows, macOS, Linux, and third-party applications.
• N-able N-central - RMM platform with patch management for MSPs.
• Patch My PC - Third-party application patching for Intune and Configuration Manager (now includes Scappman).
• PDQ Deploy - Software deployment and patching for Windows.

Identity and Access Management (IAM & ITDR)

• AutoElevate - Privileged access management that removes local admin rights and handles elevation requests, from CyberFOX.
• Duo - Multi-factor authentication and single sign-on, from Cisco.
• JumpCloud - Cloud directory with single sign-on, MFA, and device management.
• Microsoft Entra ID - Microsoft's cloud identity and access management (formerly Azure Active Directory).
• Okta - Identity and access management platform.
• Petra - Identity threat detection and response (ITDR) for Microsoft 365.
• SaaS Alerts - Monitoring and automated response for suspicious activity in Microsoft 365 and other SaaS apps, from Kaseya.

Managed Print Services

• PaperCut - Print management software with managed print services features.
• Printix - Cloud print management that removes the need for print servers.
• Vasion Print - Serverless print management (formerly PrinterLogic).

Virtual Desktop Infrastructure (VDI)

• Azure Virtual Desktop - Desktop and app virtualization on Azure (formerly Windows Virtual Desktop).
• Citrix Virtual Apps and Desktops - App and desktop delivery from any cloud or datacenter.
• Windows 365 - Cloud PCs streamed from Microsoft's cloud.

Distribution & Marketplaces

• Ingram Micro - Distributor selling hardware and cloud subscriptions to MSPs through its Xvantage portal.
• Pax8 - Cloud marketplace and Microsoft CSP distributor for MSPs, with billing and provisioning tools.
• Sherweb - Cloud distributor for MSPs, with Microsoft licensing and hosted services.
• TD SYNNEX - Technology distributor with cloud and Microsoft licensing programs for MSPs.

Business Resources

• Channel Futures - News and analysis for MSPs and channel partners; home of the former MSPmentor.
• ChannelE2E - News on MSP and IT channel M&A, vendors and business strategy.
• IT Nation Evolve - Role-based peer groups for MSP owners and managers, run by ConnectWise (formerly HTG Peer Groups).
• MSP Insights - Business content for MSPs from successful MSPs and the associations that serve them.
• MSP-Ignite - Vendor-independent peer groups for MSP owners, service managers, sales, and security staff.
• MSPAlliance - Global association for MSPs, offering certification, networking, and resources to help grow MSP businesses.
• MSPCFO - Profitability software showing client margins, technician cost and agreement pricing, with ConnectWise, Autotask and Halo integrations.
• Pax8 Academy Peer Groups - Facilitated peer groups for MSP owners and leaders, included for eligible Pax8 partners.
• TruPeer - Facilitated MSP peer groups and operating framework from TruMethods, a Kaseya company.